أسئلة الجملة B2B لورش الإصلاح والموزّعين

Apex Technology supplies original service pack screens and spare parts to repair shops, distributors and resellers from its warehouse at Brunner Straße 63, Obj. 21, 1230 Vienna, Austria, open Monday to Friday from 09:30 to 18:30. The answers below cover the questions trade customers ask most before placing a first order. Where a detail depends on your company, the model or the destination, our sales team confirms it in writing with your quote.

عروض الأسعار والحسابات

كيف أطلب عرض سعر؟

أرسل أرقام القطع أو أكواد الطرز واللون والدرجة (service pack أو ASMBLD أو Renewed وهكذا) والكمية لكل صنف عبر صفحة الاتصال، مع اختيار الموضوع "أريد تقديم طلب جديد". يمكنك أيضاً المراسلة sales3@apexgmbh.com، أو اتصل أو راسلنا عبر WhatsApp على +43 660 2015298 في أيام العمل بين 09:30 و18:30. عرض السعر عرض غير ملزم؛ ويصبح الطلب ملزماً عند إرسالنا تأكيد الطلب.

من يمكنه الطلب من Apex Technology؟

We sell to businesses only: repair shops, repair chains, distributors, resellers and refurbishers. We need your company name, business address and, inside the EU, your VAT identification number. We do not supply private individuals. Every order is confirmed by our sales team, and quotes are requested through the contact page.

ماذا يعني الحساب التجاري هنا؟

A trade account means your company details, VAT ID, contact persons and delivery addresses are on file with our sales team, so repeat parts lists can go straight to your sales contact by reply. Each order is still confirmed in writing before it ships.

هل هناك حد أدنى لكمية الطلب؟

لا ننشر حداً أدنى ثابتاً لكمية الطلب. القوائم المختلطة عبر العلامات والدرجات طبيعية في عملنا. حدّد الكميات التي تحتاجها وستؤكّد المبيعات أي حد أدنى لكل صنف في عرض السعر.

المخزون ومدة التوريد والدفع

بأي سرعة يمكن شحن الطلب؟

More than 130,000 parts are physically in stock in Austria. Lines that are in stock are dispatched promptly after order confirmation and travel by tracked courier; sales states the expected dispatch and delivery time with the quote. If a line is not in stock, sales gives you the expected availability with the quote rather than a general promise, so you can decide whether to wait or switch to another tier.

ما طرق الدفع التي تقبلونها؟

تُؤكَّد طرق الدفع وشروطه كتابياً مع عرض سعرك أو تأكيد الطلب. اسأل المبيعات عند طلب عرض سعرك الأول.

الشحن والجمارك

كيف تُشحن الطلبات؟

Orders leave our Vienna warehouse by tracked courier service. Screens are packed to protect the panel, and the manufacturer's service-pack boxes stay sealed. Shipping is quoted per shipment together with the parts, based on weight, destination and the service level you choose. See also the معلومات التسليم الصفحة.

ماذا عن الضريبة والجمارك؟

Deliveries to business customers in other EU member states are, as a rule, intra-community supplies: with a valid EU VAT number on file, no customs procedure applies. Deliveries inside Austria carry Austrian VAT. Deliveries outside the EU are agreed case by case; ask sales before ordering for a non-EU destination.

الضمان والمرتجعات

ما الضمان الذي ينطبق على الشاشات؟

كل شاشات service pack هي قطع أصلية من الشركة المصنّعة ومشمولة بالضمان المنصوص عليه في الشروط والأحكام. Dead-on-arrival units must be reported promptly after delivery, within the period stated in the Terms & Conditions and on your delivery note. Damage that occurs during installation or through later use is not a dead-on-arrival fault, so test each panel on the board before bonding it.

كيف أُرجع شاشة معيبة؟

اطلب رقم RMA عبر النموذج في إرجاع المنتجات page, quoting your order number and the part number, and wait for our reply before shipping anything back. Our reply contains the RMA number and the return instructions; ship the part only once you have them, with the RMA number quoted on the parcel.

التوافق وقوائم القطع

كيف يتم تأكيد التوافق؟

By part number first. Match the number printed on the original part's label against the catalog line, suffix letter and E/EU mark included. Where you only have the device, send the full model code (SM-A156, not "A15"), the colour and, for Xiaomi, whether it is a global or China edition. Sales checks the line against the catalog and tells you if a model needs a European kit, as with the Galaxy A73 5G no-frame panel GH96-15021A/15021C EU, where the EU mark is part of the code. Our دليل أرقام القطع يشرح أنظمة الأكواد.

كيف أرسل قائمة قطع؟

A spreadsheet works best, one line per part with columns for part number, model code, colour, with or without frame, tier and quantity. For lines filed under an internal code, such as S-1392, A-180 or SP-082, use that code. Send the file through the contact page or by email to your sales contact; you receive the list back with availability and the quote per line. One list can mix Samsung, Huawei, Xiaomi, Apple, Google, Motorola, Oppo, Realme and OnePlus parts and any combination of service pack, ASMBLD, Renewed, OLED or Incell lines; state the tier per line so that nothing is substituted without your agreement. The دليل درجات الجودة يشرح كل وسم.